5 ways a UK garage loses £20,000 a year — and what the DVLA database says about every one
The customers who don't come back aren't lost. They're just not being contacted at the right time, with the right information. This guide breaks down exactly where the money goes — with numbers you can run against your own customer list.
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What's in the guide
- The reminder that didn't fire. Why garage management system reminders fail — and how much it costs per month when they do.
- The reminder that fired with wrong data. What happens when a customer gets a reminder for an MOT they already renewed elsewhere — and why it damages the relationship.
- The customer who moved and you never knew. Lapsed contact details, undelivered messages, and the revenue that walks quietly out the door.
- The customer who came back once and then didn't. The follow-up gap that turns a one-off booking into a lost customer — and how to close it.
- The customer who got a better offer from a mailbox marketer. Why silence from your garage is a competing offer — and what actually stops it.
Written by Jack, founder of Corviz. Built in South Queensferry after watching the same problem in every garage I looked at — customers drifting away, reminders firing blind, and nobody connecting the dots to revenue.
Questions? Email jack@getcorviz.com — I answer every one.